Privacy Policy for Lilac Medical Centre
At Lilac Medical Centre, accessible from https://lilacmc.ae/ , safeguarding your privacy is one of our top priorities. This Privacy Policy document outlines the types of information we collect and how we use it.
If you have any additional questions or need more details about our Privacy Policy, please contact us at [email protected]
This Privacy Policy applies solely to online activities and is relevant to visitors of our website regarding the information shared and/or collected on the site. It does not extend to information collected offline or through channels other than this website.
Consent
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
The personal information we request and the reasons for the request will be clarified at the time of collection. Examples include:
When you contact us directly: We may collect your name, email address, phone number, and the content of your message or attachments.
When booking an appointment: We may collect details such as your name, contact information, preferred date, and medical concerns to better serve you.
When using WhatsApp to communicate with us: We may collect your phone number, messages, attachments, and metadata such as timestamps and device information
How We Use Your Information
We use the information we collect for purposes such as:
- Maintaining and enhancing our website.
- Providing accurate medical information and services.
- Scheduling and managing appointments.
- Sending updates, confirmations, or follow-ups related to our services.
- Communicating with you via WhatsApp for queries, appointment scheduling, or support.
- Preventing fraud and ensuring security compliance.
Data Sharing with Meta
Lilac Medical Centre may share certain information, such as metadata and chat logs, with Meta to comply with WhatsApp’s operational requirements. We ensure that such sharing is done in accordance with applicable data protection laws.
Log Files
Lilac Medical Centre follows standard procedures for using log files. Information like IP addresses, browser type, ISP details, and timestamps may be collected to analyze trends, administer the website, and track site usage.
Cookies and Web Beacons
Our website uses cookies to optimize your browsing experience by personalizing web content based on your preferences and interactions.
Third-Party Privacy Policies
Lilac Medical Centre’s Privacy Policy does not apply to third-party services. Please refer to their respective policies for more information.
Data Protection Rights
In compliance with applicable laws, users are entitled to:
Request access to their data.
Request corrections to inaccuracies.
Request deletion of personal data under certain conditions.
Restrict or object to data processing as applicable.
To exercise any of these rights, please contact us at [Contact Email/Phone].
Opt-In Consent for WhatsApp
By contacting us via WhatsApp, you acknowledge and agree to the terms of this Privacy Policy and consent to the use of your data as described herein.
Data Security
We implement robust security measures to protect data shared through WhatsApp, including encryption and restricted access to authorized personnel only.
Children's Privacy
We prioritize protecting children’s privacy online. Lilac Medical Centre does not knowingly collect personal information from children under 13. If you believe such information has been provided, contact us immediately for prompt removal.